Effective Date: January 1, 2019
Last Updated: October 8, 2025
At Bhutib.com, we stand behind the craftsmanship of our handcrafted, tailor-made products. If something isn’t right, we’ll work with you to make it right — with clear timelines and simple steps.
1. Eligibility Window
- Returns & Exchanges: Accepted within 7 days of delivery.
- Applies to both prepaid and COD orders.
- Items must be unused, unworn, with original tags/packaging intact.
Note on handcrafted items: Slight variations in color, texture, or stitching are natural in handcrafted goods and are not considered defects.
2. What’s Returnable vs. Not Returnable
- Returnable: Standard-size products that are unused and in original condition.
- Not Returnable: Personalized or custom-size/made-to-measure orders (unless damaged/defective on arrival).
Check our Terms and Conditions.
3. Simple Start — How to Raise a Request
Please contact us within 7 days of delivery before sending anything back:
Share your order ID and a brief note on whether you want a return or exchange.
4. Proof Requirements
- Exchange requests: Please provide photo/video showing the issue (size, defect, wrong item, etc.).
- Return requests: No proof required (unless damaged on arrival).
5. Pickup & Return Shipping
- We arrange the pickup via our courier partners (e.g., Delhivery/Shiprocket).
- Return shipping cost: Covered by Bhutib.
- Keep the item repacked securely with all tags and the original invoice (if available).
6. Refunds — Timeline & Method
- Inspection: Once your item reaches us, we perform a quick quality check.
- Approval: On approval, refund is initiated instantly from our side.
- Prepaid orders (UPI/Cards): Refunded to the original payment method.
- COD orders: Refunded via bank transfer/UPI (we’ll request your details securely).
- Credit to account: Actual receipt depends on your bank/issuer’s processing times.
Refund Timeline
Once your return is approved or your order is cancelled, the refund will be processed to your original method of payment.
Please note:
- Prepaid Orders (Credit/Debit Card, UPI, Net Banking): Refunds are initiated within 3–5 business days of approval. The amount may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider.
- Cash on Delivery (COD) Orders: Refunds (if applicable) will be processed via bank transfer within 7–10 business days after receiving your bank details.
- You will be notified via email or WhatsApp once your refund has been initiated.
7. Exchanges — How They Work
- After we receive and approve your return for exchange, we’ll dispatch the replacement in the same style/size (or closest available variant) and share a new tracking link.
- If the requested variant is unavailable, we’ll offer alternatives or a refund as per your preference.
8. Damaged, Defective, or Wrong Item Received
If your item arrives damaged/defective or not what you ordered:
- Contact us within 7 days.
- Share photos/videos of the product and packaging.
- We’ll arrange a priority pickup and ship a free replacement or issue a full refund after inspection — your choice.
9. Important Conditions
To ensure a smooth refund/exchange, please note:
- Items must be returned unused and unaltered, with all tags, accessories, and packaging.
- Custom-size/personalized items are not eligible for return/exchange unless damaged/defective on arrival.
- Bhutib reserves the right to decline a return/exchange if the item shows signs of wear/use or is missing tags/packaging.
Check our Privacy Policy.
10. Need Help?
We’re here for you. Reach out anytime:
Bhutib.com
Relli Road, Hat Bazar, Kalimpong – 734301
📞 +91 7699232458
💬 WhatsApp: 7699232458
📧 contact@bhutib.com
