Effective Date: January 1, 2019
Last Updated: October 8, 2025

At Bhutib.com, every piece is handcrafted with care. We aim to get your order to you quickly and safely, with timely updates at every step.

1) Order Processing Time

Handcrafted / made-to-order items: 1–3 business days to make and quality-check before dispatch.
Ready-to-ship items: 12–24 hours to dispatch (business days).

Business days: Monday–Saturday (excluding public holidays).
Daily cutoff: Orders placed after 1:00 PM IST are processed the next business day.

2) Delivery Timeframe (India)

Standard delivery: 7–10 business days from dispatch (location & courier availability may affect timelines).
You’ll receive tracking via Email + WhatsApp, including proactive updates when your order is out for delivery and delivered.

3) Couriers We Use

COD orders: Delivered via Delhivery / Shiprocket network (subject to their serviceability).
Prepaid orders: May ship via Delhivery, Shiprocket, DTDC, or Blue Dart based on speed and pincode service.

4) Shipping Charges

Free shipping on all prepaid and COD orders within India.

5) Cash on Delivery (COD)

Available pan-India where supported by Delhivery/Shiprocket serviceability.
If COD isn’t available for your pincode, you can still place a prepaid order.

6) Address Changes & Delivery Attempts

You can request an address change before dispatch by contacting us (see Support below).
Couriers generally make 2 delivery attempts. If undelivered, the shipment may be returned to origin (RTO).
If your order is RTO’d, Bhutib.com covers the re-shipping once we reconfirm your address and availability.

7) Remote/ODA Areas & PO Boxes

We deliver to most remote/ODA areas; please allow extra time in such cases.
PO Boxes: Generally not supported. In rare cases where a courier accepts, prepaid only and subject to courier policy.

8) Split Shipments

To speed delivery, items in a single order may be shipped separately. You’ll receive tracking for each parcel.

9) Damaged, Defective, or Lost Parcels

If your parcel arrives damaged/tempered or the item is defective, contact us within 24 hours of delivery.
Please share photos/videos of the outer box, inner packaging, and product so we can resolve it quickly with the courier.
If a parcel appears lost in transit, we’ll coordinate with the courier and keep you updated until resolved.

For returns/exchanges unrelated to transit damage, please see our Refund & Return Policy. COD and order terms are defined in Terms & Conditions. For live status, Track Your Order or Contact Us.

10) Gifting Options

Gift notes available on request (complimentary).
Gift wrap available on request (subject to availability at dispatch location).

11) Festivals, Weather & Unforeseen Delays

During major festivals, monsoon, or force majeure events, deliveries may take longer. We’ll keep you updated on any changes to your ETA.

12) International Shipping

Coming soon. We currently ship within India only. Watch this space for global delivery updates.

13) Support — We’re Here to Help

For any shipping questions, address changes, or tracking help, please reach out:

Bhutib.com
Relli Road, Hat Bazar, Kalimpong – 734301
📧 contact@bhutib.com
📞 +91 7699232458
💬 WhatsApp: 7699232458

Shipping Policy