Privacy Policy

Last Updated: November 28, 2025

Your privacy and trust are paramount to Bhutib.com. This policy transparently explains how we collect, use, and protect your personal information when you use our website or make a purchase.

1. Information We Collect

We collect information necessary to fulfill your order and improve our service.

• Identity & Contact Data: Full Name, Email Address, Phone Number, and Shipping/Billing Address.

• Transaction Data: Details about the products you purchase, order history, and payment information (which is processed securely by our payment partner Razorpay).

• Technical Data: Limited information about your device, browser, and how you interact with our site (collected via Google Analytics).
  
  

We do not collect any sensitive personal data (e.g., race, religion, health details).

2. How We Use Your Information

We use your data strictly for the following purposes:

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only with trusted third parties necessary for our business operations:

• Payment Gateways (Razorpay): To securely process your transactions.

• Shipping Partners (iThink Logistics, Delhivery, etc): To print shipping labels and deliver your package.

• Google Analytics: Your site usage data is shared with Google to help us understand visitor behaviour.
  
  

All third parties are contractually obligated to handle your data responsibly and securely.

4. Cookies and Tracking

Our website uses cookies for essential functions and analytics, which help us provide a functional and relevant shopping experience.

• Essential Cookies: These are required for the website to operate, such as keeping items in your shopping cart and remembering your login status.

• Analytical Cookies (Google Analytics): We use these cookies to collect anonymous data about how visitors use our site (e.g., which pages are most popular) to measure performance and improve the website.
  
  

You can manage or disable cookies through your browser settings, though this may affect the site’s functionality.

5. Data Security and Retention

• We implement industry-standard security measures (including SSL encryption) to protect your personal data.

• We retain your personal data only for as long as necessary to complete your order and maintain customer service records (typically 3 years), or as required by Indian law.
  
  

6. Your Privacy Rights

You have the right to request:

• Access to the personal data we hold about you.

• Correction or deletion of your data once your order and legal obligations are fulfilled.
  
  

To exercise these rights, please contact us using the details below.

7. Legal Compliance and Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000. All disputes shall be subject to the jurisdiction of the competent courts in Kalimpong, West Bengal, India.

8. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us:

Useful Links:

Shipping Policy | Refund & Return Policy | Terms & Conditions